Terms of Service
These Terms of Service (“Terms”) govern your use of services provided by KleenTurn (“we”, “us”) in Australia. By accessing or using our services, you agree to these Terms.
1. Service description
KleenTurn coordinates short-stay property turnover operations, including scheduling and communication related to Airbnb and similar short-stay changeovers (for example, cleaning, linen, and handover coordination as described in your booking or service agreement). We are a coordination platform; individual services may be performed by independent contractors or partners as agreed.
2. Eligibility and accounts
You must provide accurate information when you register or book. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly of any unauthorised use.
3. Your responsibilities
You agree to:
- provide safe and lawful access to properties in line with agreed times and instructions;
- ensure you have authority to book services for the property;
- comply with applicable laws, platform rules (e.g. Airbnb), and building or strata requirements; and
- not misuse our services, including attempting to circumvent payment, security, or fair use.
4. Payments
Fees are as quoted at checkout or in your written agreement. Payments are processed by Stripe or another payment processor we specify. You authorise us and our payment partners to charge your nominated payment method for agreed amounts, including taxes where applicable.
5. Cancellations
Unless a different period is stated in your booking confirmation or service agreement, cancellations or reschedules require at least 24 hours’ notice before the scheduled service time to avoid fees. Late cancellations may incur charges as disclosed at booking.
6. Limitation of liability
To the maximum extent permitted by the Australian Consumer Law and other applicable law:
- our services are provided on an “as is” and “as available” basis;
- we exclude liability for indirect, consequential, or special loss, and for loss of profit, revenue, or data, except where such exclusion is not permitted by law; and
- where our liability cannot be excluded, it is limited, at our option, to resupplying the services or paying the cost of resupply, or to the fees paid for the relevant service in the twelve (12) months before the claim.
Nothing in these Terms limits any non-excludable rights you have under the Australian Consumer Law.
7. Intellectual property
Our website, branding, software, and materials are owned by or licensed to KleenTurn. You may not copy, modify, or distribute them without our prior written consent, except as allowed by law.
8. Suspension and termination
We may suspend or terminate access where you breach these Terms, create risk or legal exposure, or where required by law. You may stop using our services at any time; provisions that reasonably should survive (including liability limits, governing law, and disputes) will survive termination.
9. Disputes and governing law
These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia sitting in Victoria.
10. Changes
We may update these Terms from time to time. We will publish the updated Terms with a new “Last updated” date. Continued use after changes constitutes acceptance where permitted by law.
11. Contact
For questions about these Terms:
- Email: hello@kleenturn.com
- ABN: 91 696 736 357
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